Durham Taxi Service Survey

This survey is being conducted to determine the overall rate of satisfaction with Durham's cab service.

Cab company name or number:

Please rate your experience with the Durham Cab Service

	Strongly Agree	Agree	Uncertain	Disagree	Strongly Disagree
The availability of cab service met my expectations	The availability of cab service met my expectations Strongly Agree	The availability of cab service met my expectations Agree	The availability of cab service met my expectations Uncertain	The availability of cab service met my expectations Disagree	The availability of cab service met my expectations Strongly Disagree
The wait time to get a cab met my expectations	The wait time to get a cab met my expectations Strongly Agree	The wait time to get a cab met my expectations Agree	The wait time to get a cab met my expectations Uncertain	The wait time to get a cab met my expectations Disagree	The wait time to get a cab met my expectations Strongly Disagree
The appearance of the cab I used was clean and professiional	The appearance of the cab I used was clean and professiional Strongly Agree	The appearance of the cab I used was clean and professiional Agree	The appearance of the cab I used was clean and professiional Uncertain	The appearance of the cab I used was clean and professiional Disagree	The appearance of the cab I used was clean and professiional Strongly Disagree
The customer service skills of my driver met my expectations	The customer service skills of my driver met my expectations Strongly Agree	The customer service skills of my driver met my expectations Agree	The customer service skills of my driver met my expectations Uncertain	The customer service skills of my driver met my expectations Disagree	The customer service skills of my driver met my expectations Strongly Disagree
My cab driver exhibited a professional demeanor and appearance	My cab driver exhibited a professional demeanor and appearance Strongly Agree	My cab driver exhibited a professional demeanor and appearance Agree	My cab driver exhibited a professional demeanor and appearance Uncertain	My cab driver exhibited a professional demeanor and appearance Disagree	My cab driver exhibited a professional demeanor and appearance Strongly Disagree
The communication skills of my driver met my expectations	The communication skills of my driver met my expectations Strongly Agree	The communication skills of my driver met my expectations Agree	The communication skills of my driver met my expectations Uncertain	The communication skills of my driver met my expectations Disagree	The communication skills of my driver met my expectations Strongly Disagree
The fare I was charged was equitable	The fare I was charged was equitable Strongly Agree	The fare I was charged was equitable Agree	The fare I was charged was equitable Uncertain	The fare I was charged was equitable Disagree	The fare I was charged was equitable Strongly Disagree

Compared to other communities you have visited

	Significantly Better	Better	Uncertain	Worse	Significantly Worse
Durham's cab service is:	Durham's cab service is: Significantly Better	Durham's cab service is: Better	Durham's cab service is: Uncertain	Durham's cab service is: Worse	Durham's cab service is: Significantly Worse