Office of Human Resource Customer Service Survey

Welcome to the Office of Human Resources (OHR) Customer Service Survey, where your opinion counts! We are dedicated to providing you the highest possible level of service. Please take a few minutes to share your confidential feedback regarding your recent business with us. Unless otherwise indicated, select only one answer per question. Begin by selecting the situation that best fits your recent contact with OHR and answer all questions from that perspective. Thank you for your participation.

Are you completing this survey as a:

County employee-for yourself   Covered dependent of employee or retiree   Department representative   Representative of a union/labor organization   Retiree

Job applicant   Contractor   Volunteer   Other (please specify)

If you selected other please specify:

Select the item below which best describes your recent contact with OHR.

To obtain forms and/or information   To discuss a specific issue   To make a change such as: add a dependent, apply for a job or benefit   To participate in an ongoing team/committee, or project/work group   To report a problem/complaint/grievance   To resolve a problem/complaint/grievance   To participate in training   Other (please specify)

If you selected other please specify:

Which statement best describes the outcome of your contact?

I was able to accomplish what I (or group I represented) wanted.   I didn't accomplish what I (group) wanted, but did receive an explanation.   Too soon to tell.   I was not satisfied with the outcome. No explanation or alternative was offered.   Other (please specify)

If you selected other please specify:

Which OHR Team or unit did you primarily work with during this contact?

Director's Office/HR Director   Benefits-Group Insurance (ex. Health)   Benefits-Retirement   Records Management   Staffing/Employment   Training/Employee Development   Training/Tuition Assistance   Occupational Medical   Labor/Employee Relations   Classification   Compensation   EEO/Diversity   Not Applicable   Other (please specify)

If you selected other please specify:

Who did you primarily work with during this contact?

Receptionist   Office Service Coordinator   HR Specialist(s)   Program Manager   Information Technology staff   Division Manager(s)   Department Director   Don't Know   Not Applicable   Instructor   Other (please specify)

If you selected other please specify:

Which statement best describes the method by which this contact was conducted?

Telephone call (brief exchange)   Walk in visit or on-two meetings/appointments   Correspondence (e-mail, fax, interoffice mail or regular)   On-Line Careers/Job Bulletin/Application website   On-Line HR Resource Library   Professional services provided over one or more meetings/Long-term contacts over several weeks, relating to a process/study/professional services, etc.   Training or Briefing   Training transaction (e.g. registration) using the Training Line: 270.777.5122   New Employee Orientation participant   Other